Return & Exchange Policy

At Bloom Lane Boutique, we believe our products to be of the highest quality and are sure you will love them as much as we do. However, in the unlikely event that you receive damaged or faulty goods, we will do our best to make it right.
 
Please ensure you read and follow the Returns & Exchanges Policy and Procedures below before applying for an exchange.
 
There are no returns or exchanges on any skin care or personal care items.

Agreed Returns/Exchanges Only
If your goods arrive damaged or faulty, please contact us at hello@bloomlaneboutique.com.au to discuss any requests for exchanges upon receipt of your items.

All requests for return and exchange must be submitted in writing via email within 5 business days of delivery. Requests after this time will not be approved.

When contacting us, please provide details and photos of the damage/fault and why you are requesting an exchange so we can consider your request.

We will only process returns and exchanges that we have pre-approved and agreed upon in writing via email.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at hello@bloomlaneboutique.com.au. If your exchange request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first obtaining approval for exchange will not be accepted.

Return shipping, postage, and all risk for lost, stolen, or damaged goods during transit will be at the cost of the customer.
If you have any questions regarding returns and exchanges, please get in touch with us via email at: hello@bloomlaneboutique.com.au

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty and skin care products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The best way to ensure your exchange is completed as quickly as possible is to contact us via email and request approval for return and exchange. If approved, return the item, and once the return is processed, make a separate purchase for the new item.

No Refunds
We do not offer refunds but are happy to exchange goods of the same value (not including postage/shipping).

Agreement when purchasing through our website
You agree that we are entitled to send you the items described in the image and description; however, understand that flowers and stems are seasonal and natural. Therefore, you may be sent a slight variation of your ordered item.


For example, a slightly different shade of the same colour, or a replacement stem of higher value that is similar in shape, colour, and texture. Purchasing items through our website and online store is your agreeance to all our terms, conditions and returns policy.

Blooms Colour
We do not exchange based on shade variations in the flowers or stems. As these are natural products, they can have variations and changes in shades and slight defects that can add to the character of the item.

Flowers, stems, and arrangements can also vary in shade/colour description due to the nature of the device the items are viewed on and can also differ in natural light.

Dried and preserved flowers are unique in colour, size, and shape. We do NOT offer exchanges if two items are not identical or differ from the image shown in our online store.

If you require a specific colour, length and shape of flowers and stems, please contact us before your order is processed via email at: hello@bloomlaneboutique.com.au

Postage for returns and exchanges
Cost of postage for returns is at the customer’s expense unless otherwise approved. All items returned without prior written approval will not be credited.

Processing for returns and exchanges
Items that have been pre-approved for return and exchange will be processed through our Shopify store. Once processed, you will be notified via email.
 
Indemnification for Loss and Damage
You agree to indemnify Bloom Lane Boutique and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of the Services, Products or information offered on our website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.